Terms & conditions

The terms that govern your use of the Aerefresh website, products and direct purchasing services.

Welcome to Aerefresh. These Terms & Conditions govern your access to and use of the Aerefresh website and your purchase of products through our direct sales channels.

By accessing our website, communicating with us for an order, or placing an order through an Aerefresh direct sales channel, you agree to these Terms & Conditions together with our applicable Shipping Policy, Return & Refund Policy and Privacy Policy.

About Aerefresh

Aerefresh is a brand offering air purification and odour-control products, including non-electric activated carbon air purifiers.

Product specifications, designs, packaging, materials, features and availability may be updated from time to time as our products and manufacturing processes evolve.

Use of the Website

You may use the Aerefresh website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website to engage in fraudulent, abusive, unlawful, misleading or otherwise harmful activity.

You must not attempt to interfere with the operation, security or availability of the website or gain unauthorised access to any system, account or data.

Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing and other information on our website.

However, minor variations in colour, packaging, appearance, dimensions or other non-material characteristics may occur.

Product images are provided for representation and may not always reflect every minor packaging or manufacturing variation of the delivered product.

Product Performance & Air Purification

Aerefresh activated carbon products are designed to help adsorb unwanted odours and certain gaseous compounds through activated carbon technology.

Aerefresh is not a universal replacement for every type of air-cleaning technology. Activated carbon and HEPA filtration perform different functions.

Product performance may vary depending on factors including the environment, pollutant concentration, ventilation, temperature, humidity, exposure and other conditions.

No product should be interpreted as a guarantee that all pollutants, gases, odours or contaminants will be completely removed from an environment.

Laboratory Testing & Material Information

Aerefresh uses activated carbon materials that may be subject to laboratory analysis and quality verification.

Laboratory test reports and Certificates of Analysis may document characteristics of specific activated carbon materials or batches.

Such testing should not automatically be interpreted as a certification that the finished Aerefresh product removes every pollutant or provides a particular health outcome.

Orders & Order Acceptance

Placing an order constitutes a request to purchase the selected product. An order may be subject to verification before dispatch.

Aerefresh may contact customers to verify order information, delivery details or payment information where reasonably necessary.

We reserve the right to decline, cancel or place a transaction on hold where there is reasonable evidence of fraud, incorrect information, pricing or inventory error, suspected misuse or other legitimate operational reasons.

Pricing & Availability

Product prices, offers, discounts and availability displayed on the website may change from time to time.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or listing error occurs, Aerefresh may contact the customer before processing the order.

Availability shown online is subject to actual inventory and order verification.

Payment

Direct orders may be paid through the payment methods made available by Aerefresh at the time of purchase.

Orders requiring advance payment will be processed after successful payment verification.

Payment processing may be performed by third-party payment providers and may be subject to their respective terms and policies.

Cash on Delivery

Cash on Delivery may be available for eligible locations and orders at the discretion of Aerefresh and its delivery partners.

Direct COD orders are subject to a ₹100 non-refundable shipping charge as specified in our Shipping Policy.

This charge helps cover shipping and return-to-source costs associated with unaccepted or undelivered COD shipments.

Shipping & Delivery

Shipping and delivery are governed by the Aerefresh Shipping Policy applicable to the relevant sales channel.

Delivery dates and timelines are estimates and may be affected by courier operations, weather, public holidays, serviceability, incorrect delivery information or other circumstances outside our reasonable control.

Tracking information will be shared where available after the order has been dispatched.

Returns, Refunds & Replacements

Returns, refunds and replacements for direct Aerefresh purchases are governed by our Return & Refund Policy.

Aerefresh air purifiers are non-returnable after the original product seal has been opened, subject to applicable law and the specific conditions described in our Return & Refund Policy.

Eligible damage, wrong-product or verified delivery-related claims must be reported within the applicable period specified in that policy.

Customer Responsibilities

Customers are responsible for providing accurate name, mobile number, email address, delivery address and other information required to process an order.

Customers should inspect the external condition of a delivered package and follow the applicable instructions in our Return & Refund Policy if a delivery-related issue is identified.

Customers are also responsible for using the product according to its intended purpose and any instructions supplied with the product.

Intellectual Property

Unless otherwise stated, the Aerefresh website and its content, including logos, trademarks, product names, photographs, graphics, videos, text, designs, layouts and other materials, are owned by or used by Aerefresh under appropriate rights.

You may not reproduce, modify, distribute, republish, sell, transmit or commercially exploit Aerefresh content without prior written permission, except where permitted by applicable law.

Customer Reviews & Submitted Content

If you voluntarily submit a review, testimonial, photograph, video or other content to Aerefresh, you represent that you have the necessary rights to submit that content.

Where you provide permission or where otherwise permitted by applicable law, Aerefresh may use submitted content for legitimate marketing, promotional or informational purposes.

Amazon, Flipkart & Other Marketplaces

Aerefresh products may be sold through third-party platforms such as Amazon, Flipkart and other marketplaces.

Purchases made through these platforms are also subject to the applicable terms, payment procedures, shipping arrangements, return policies and customer-support procedures of the respective platform.

Where a marketplace's terms apply to a transaction, those terms will govern the relevant aspects of that transaction.

Third-Party Services & Links

The Aerefresh website may use or link to third-party services, websites or platforms.

Aerefresh does not control third-party websites or services and is not responsible for their independent content, availability, security, policies or practices.

Website Availability

We aim to keep the Aerefresh website available and functioning reliably, but we do not guarantee uninterrupted or error-free availability at all times.

Website access may occasionally be interrupted because of maintenance, technical problems, hosting issues, security events, network failures or circumstances beyond our reasonable control.

Product Use & Limitation of Responsibility

Aerefresh products should be used for their intended purpose and according to the instructions and information provided with the product.

Aerefresh does not represent that the product will prevent, diagnose, treat or cure any disease or medical condition.

Air purification and odour-control performance can vary according to the environment and conditions in which the product is used.

Nothing in these Terms & Conditions is intended to exclude or limit any right, remedy or liability that cannot lawfully be excluded or limited under applicable law.

Events Beyond Our Reasonable Control

Aerefresh will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government actions, network failures, supply interruptions or other similar events.

Changes to These Terms

Aerefresh may update these Terms & Conditions from time to time to reflect changes in our products, services, website, business practices or applicable legal requirements.

The latest version will be published on this page together with the revised "Last updated" date.

Governing Law & Consumer Rights

These Terms & Conditions are intended to be governed by the laws applicable in India, subject to applicable consumer protection legislation and other mandatory legal requirements.

Nothing in these Terms & Conditions is intended to take away or restrict statutory rights available to consumers under applicable law.

Questions about these terms?

If you have a question about an order, product, payment, delivery or any of these Terms & Conditions, our support team is available to assist you.

These Terms & Conditions should be read together with the Aerefresh Privacy Policy, Shipping Policy and Return & Refund Policy. Where applicable law provides a consumer with rights that cannot be waived by contract, those rights will continue to apply.