Returns & refunds
Last updated 16 October 2026
Clear and transparent guidelines for returns, refunds and replacements.
At Aerefresh, we take product quality, hygiene and customer safety seriously. Because Aerefresh air purifiers contain activated carbon purification media designed to interact with the surrounding air, our products are non-returnable once the original product seal has been opened.
However, if your order arrives damaged, contains the wrong product, or has another verified delivery-related issue, you may contact us within 7 calendar days from the date of delivery for review under the conditions described below.
Aerefresh Air Purifiers Are Non-Returnable After Opening
Aerefresh air purifiers are non-returnable once the original product seal has been opened.
This policy exists because the product contains activated carbon purification media. Once the sealed product is opened, the purification media is exposed to the surrounding environment.
For hygiene, product integrity and customer safety reasons, an opened Aerefresh air purifier cannot be accepted back and resold as a new product to another customer.
7-Day Return, Replacement & Refund Window
Any eligible request for a return, replacement or refund must be reported to Aerefresh within 7 calendar days from the date the order is marked as delivered .
Requests submitted after the 7-day period may not be eligible for consideration, except where required by applicable law or where Aerefresh determines otherwise at its discretion.
Think Twice Before You Purchase
We encourage customers to carefully review the product description, specifications, intended use, size and other available information before placing an order.
If you are unsure whether Aerefresh is suitable for your car, home, office or other intended space, please contact our support team before purchasing.
Once the product has been opened, it cannot be returned due to a change of mind, personal preference, fragrance expectations or other non-defect reasons.
When Can You Request a Refund or Replacement?
Subject to verification, an eligible request may be considered when:
Damaged During Delivery
The product or its packaging was damaged during transportation or delivery.
Wrong Product Received
A different Aerefresh product was delivered due to an error attributable to Aerefresh.
Verified Delivery Issue
Another significant delivery-related issue may be reviewed based on the evidence provided.
Unboxing Video & Proof of Delivery Condition
For damaged products or incorrect items, customers are strongly advised to record a clear and continuous unboxing video when opening the shipment.
The video should clearly show the outer shipping package, shipping label, product packaging and the condition of the product as it is removed from the package.
Photographs, order information and other supporting evidence may also be requested during the verification process.
How to Report a Damaged or Wrong Product
If your Aerefresh order arrives damaged or you receive an incorrect product, contact our customer support team within 7 calendar days of delivery .
Keep the package
Do not discard the original shipping package or product packaging until your claim has been reviewed.
Record evidence
Provide the unboxing video, photographs and relevant order information.
Contact Aerefresh
Contact our support team with your order details and evidence within the 7-day period.
Verification
Our team will review the information and determine the appropriate resolution.
Refund or Replacement
If the reported issue is verified and qualifies under this policy, Aerefresh may provide a replacement or refund depending on the circumstances of the case.
The resolution may depend on the nature of the issue, product condition, available evidence and the outcome of our verification process.
A refund or replacement is not automatically guaranteed merely because a claim has been submitted.
Opened Products Cannot Be Returned
Once the original product seal has been opened, Aerefresh cannot accept the product back for resale as a new unit.
This applies even if the product appears unused after opening, except where a verified product or delivery issue qualifies for resolution under this policy or applicable law.
The restriction is based on the nature of the activated-carbon purification product and the need to maintain product integrity for every customer.
Change of Mind & Personal Preference
Returns or refunds are not available for reasons such as:
Change of mind after purchase
Product is no longer required
Personal preference
Expectation of a different product experience
Opened packaging without an eligible product or delivery issue
Failure to review product information before purchase
Amazon, Flipkart & Other Marketplaces
Aerefresh products may also be sold through third-party e-commerce platforms such as Amazon, Flipkart and other marketplaces.
Orders purchased through these platforms are subject to the respective platform's applicable return, refund, replacement and customer-support policies.
If you purchased Aerefresh through a marketplace, please refer to the return and refund terms shown on the relevant order page and contact that platform's support team where required.
Something went wrong?
If your Aerefresh product arrived damaged or you received the wrong item, contact our support team within 7 days of delivery with your order details and available unboxing evidence.
Please carefully review the product details, specifications and suitability before placing your order. Eligible requests must be reported within 7 calendar days of delivery and are subject to the conditions, evidence and verification requirements described in this policy.