Shipping & delivery

Simple, transparent shipping for every Aerefresh order.

At Aerefresh, we aim to make every order straightforward from payment confirmation to delivery. This policy explains how Aerefresh orders are processed, shipped and tracked when purchased directly from us.

Direct WhatsApp Orders

Orders placed directly through Aerefresh WhatsApp or through our direct sales channels are processed after the payment and order details have been verified.

Once your order is verified and confirmed, we prepare the product for dispatch through our designated shipping partner.

Free Shipping

All Aerefresh air purifier orders purchased directly from Aerefresh are eligible for free standard shipping.

Prepaid Orders

For prepaid orders, the order will be processed after successful payment verification.

Once the payment has been successfully verified, the order will be prepared for dispatch.

After the shipment is handed over to the shipping partner, we will share the available tracking details with you.

Cash on Delivery (COD)

COD may be available for eligible locations and orders.

A non-refundable shipping charge of ₹100 is applicable to COD orders placed directly with Aerefresh.

This charge helps us reduce unwanted or unconfirmed COD purchases and helps cover shipping and return-to-source costs in cases where an order is not accepted or delivered.

Order Verification & Processing

Every direct order is subject to payment and order verification before dispatch.

We may contact the customer to confirm delivery details, contact information or other order information when necessary.

Orders are normally dispatched only after the required payment or COD confirmation process has been completed.

Shipment Tracking

Once your order has been dispatched, we will share the available shipment tracking details with you.

Tracking information may be shared through WhatsApp, email or another communication channel associated with your order.

Payment completed or COD order confirmed.

Order verified and prepared for dispatch.

Shipment handed over to the delivery partner.

Tracking details shared with the customer.

Delivery

Delivery time may vary depending on the destination, courier network, serviceability, weather, public holidays and other circumstances affecting transportation.

The tracking information provided after dispatch should be used as the primary reference for the shipment's current status.

Delivery timelines are estimates and are not a guarantee of a specific delivery date.

Delayed or Undelivered Orders

If your order has not been delivered within the expected delivery period, please contact Aerefresh customer support with your order or tracking details.

Our support team will help you check the shipment status and coordinate with the relevant delivery partner where required.

Amazon, Flipkart & Other Marketplaces

Aerefresh products may also be available through third-party e-commerce platforms such as Amazon, Flipkart and other marketplaces.

Orders placed through these platforms are processed and shipped according to the applicable shipping, delivery, tracking, cancellation and customer-support policies of the respective platform.

For marketplace orders, customers should first use the order-management and support facilities provided by the platform.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information at the time of ordering.

Delays or additional shipping requirements resulting from incorrect, incomplete or inaccessible delivery information may affect the delivery of an order.

We're here to help.

If your Aerefresh order has not arrived, your tracking information has not updated, or you need assistance with your shipment, contact our support team.

Important: Shipping arrangements, delivery timelines, charges and other order conditions may vary depending on the sales channel, destination and applicable delivery service.